Our goal is to ensure that all customers receive the best possible service. For the purpose of transparency and to ensure client satisfaction this refund and return policy states the terms and conditions in which cancellation, change of reservations or no-show services are not allowed. We hope you will read this policy carefully before confirming your booking with us.
Travel services
1. Cancellation Policy:
Up to 24 hours before pick up:
If the cancellation is made 24 hours before the scheduled time, the client can get back the full amount charged to him. Applicable processing fees will be deducted from the refund amount.
Within 24 hours of pickup:
The percentage refund allowed for cancellations that occurred within the last 24 hours prior to pickup is 50%. In this case also processing charges will be brought from the refund amount.
No Display Policy:
If the client fails to arrive at the agreed pickup location and does not notify us of any issues or is a no-show, no refunds will be issued.
Tour
1. Cancellation Policy:
7 days or more before the date of travel:
If a guest cancels the tour 7 days or more prior to the scheduled date, the company will refund in full but subject to processing fees where applicable.
3-6 days before travel date:
For cancellations made 3 to 6 days prior to the start of the tour, the client will be charged half of the tour price.
Date of visit within 48 hours:
Bookings can be canceled and non-refundable if made within 48 hours of tour start time. Thus, bookings for activities or services are non-refundable once travel has taken place.
Changes to bookings
1. Modifications to Taxi Bookings:
Clients may receive taxi bookings based on client availability up to 24 hours prior to the expected time for the car. However, additional fees may apply depending on the adjustment being made and the implications it may have on other aspects of that particular project.
2. CHANGES TO TOUR BOOKINGS:
Changes to tour reservations can be made up to 48 hours prior to tour start time, subject to new change availability. Any changes requested 48 hours or less prior to travel may incur additional charges. Important Note: Although every effort will be made to accommodate last-minute changes to your itinerary, it is often complicated by prior bookings with third-party service providers and other logistical considerations.
Non-refundable items
Certain items and services are non-refundable once purchased, including, but not limited to:
Airport charges and fees:
Additional charges such as airport entry fees, toll charges, and other road charges paid to other parties are non-refundable.
Third-Party Services:
Meals, attraction tickets or other special arrangements offered by third parties during some tours are non-transferable once an order has been placed.
Customized packages and add-ons:
Additional services, products, or other services offered by the Company in addition to the basic services ordered by the Client are not refundable. These are products made for customer orders and usually contain non-refundable costs.
Refund processing
It is important to note that once a cancellation has been requested, reviewed, and accepted, it will take 2-3 business days for the refund to be issued. Guests receive refunds through the source they used when booking. If you choose to create one, the lead time will depend on the payment processor you use. If there’s anything else you want to know, or if you need help getting your refund, please contact our support team.
It aims to ensure that our customers are treated equally as management wants to ensure that it addresses resource management. Once again, thank you very much for your kind cooperation and understanding.
